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Money Back Guarantee/Returns Policy
If we have not dispatched an order and you have contacted Spindrift UK Ltd before this point, refunds can be made and no further actions are required.
Once an order has been placed, accepted and the order dispatched refunds or returns must be made using the steps outlined below.
If you are not entirely satisfied with your purchase from Spindrift UK LTD we will provide you with a replacement or full refund (of the product price and cost of delivering to you). Please follow the steps below:
Products should be unused, unassembled and in the original packaging.
You have a 7 working day cooling off period from date of delivery, to notify us that you would like to return the product(s).
Before returning products, please contact Spindrift by email email@example.com and a specific member of the team will assist you with any issues.
Your original receipt number should then be clearly written on the carton(s) being returned.
Products should be returned to us in good condition within 28 days (20 working days) of the date they were delivered to you.
When organising a return, we suggest you to return goods via a fully insured courier or special delivery so that you have a proof of delivery back to us.
Please note: Certain card issuers have been known to take up to 10 working days to show the refund on debit/credit cards. Once we have issued a refund onto your card, you will need to contact your card issuer if the refund has not appeared on your statement. Thank you.
Products excluded from 28 Day Money Back Guarantee:
This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from your local trading standard department or citizens advice bureau.
Note: If a refund takes place Spindrift UK Ltd will recoup some or all initial delivery costs for the items getting returned or refunded.
Under certain circumstances administration charges may also be applied to cover costs incurred by Spindrift UK Ltd during the refund process.